About Net a Porter

Net a Porter was established in June 2000, with the motto of enhancing the wardrobe materials for women designed by the leading international brand. Net a Porter is a part of Yoox Net a Porter an Italian based luxury fashion retailer boldly focusing on what females want! With more than 800 most desired brands with 200 connoisseur beauty brands, Net-A-Porter is a destination for keen online luxury brand shoppers. 

Net-A-Porter HK associates with the brands like Diptyque, Gucci, Doen, Alexander McQueen Amina Muaddi, Balmain, Christian Louboutin, Fendi, Gianvito Rossi, Isabel Marant, Jimmy Choo, Loewe, SAINT LAURENT, Stella McCartney, The Row, Valentino, Zimmermann, and more! You can shop for anything you want including shoes, clothes, backpacks, bags, earrings, evening dresses, boots, bridal collection, dress, gift cards, girlfriend collection, kaftan, kidswear, kimono, keyring, lingerie, maternity collection, and more! 

Don’t overlook the saving benefits available in the multiple forms of Net a Porter promotion code and also the free shipping code exclusively available on our website. 

Payment Channels 

You can complete your online orders securely at Net a Porter Hong Kong by using any of the payment channels listed underneath, all are safe and secured and come with an easy process. Also, the payment will be debited from the customer’s account only when the order/product is ready to be shipped. 

• VISA
• MasterCard
• American Express
• Maestro 
• PayPal
• Apple Pay
• JCB
• Union Pay
• Klarna 
• Delta 

Customer Services

To get any sort of assistance, or help related to your issues and queries, contact the customer service team of Ney a Porter HK, accessible via multiple mediums. 

• Net-a-Porter HK Hotline Number - +852 5808 1362
• International customers - +44 330 022 5700
• Frequently Asked Questions
• Email - customercare@net-a-porter.com

Return Policy 

• If you are not happy with the received order from Net-a-Porter Hong Kong, you get an option to return it by following the guidelines. 
• The order must be returned within 28 days counted from the date of delivery. 
• The product should be in its original form as it was delivered to you, with all the tags and packaging stuff involved. 
• The freebies and promotional products are also expected to be returned, as Net-a-Porter reserves the right to discard the return request. 

Refund Policy 

Once your order is accepted for return the refund is made in the following ways, either by store credit or original payment method as per your choice! The store credits can be used for the next purchase and are transferred in no time, however, the reimbursements for the original payment channel can take up to 10 working days! 

Extra 10% Off 

Sign up for the newsletter and earn the Net a Porter 10% off on the first order. Besides, there are some incredible benefits of the newsletter subscription of Net a Porter HK. Make sure to use the active email address and get registered to never-ending free services such as discount deals notification via email. 

Not only this, you’ll be given VIP privileges during famous yearly sale events such as Black Friday, 11.11 Sale, and more at Net a Porter HK. Relish the additional savings just by signing up for the newsletter and lifelong FREE newsletter service exclusively by Net a Porter HK. 

Cancellation Policy 

Net a Porter has customer-oriented policies, including easy returns, cancellations as well as reimbursements. The cancellations at Net a Porter is possible based on the status of an order, if t is yet to be dispatched, you can proceed with the cancellation option. Besides, if you are not able to cancel your order you can return it following the returns guidelines. Also, there are a few products with strict no return tags, do keep a track of them too. 

Next Day Delivery 

Net a Porter Hong Kong offers you different types of delivery options, including the next day delivery. You can choose the delivery type based on your convenience, also, there will be a delivery fee applicable, find the details listed below. 

• Premier Daytime will cost you 90 HKD and deliver your order within seven working days from 12 PM to 5 PM. 
• Premier Evening will cost you 90 HKD and deliver your order in between 5 PM to 9 PM and during weekdays. 
• Next Day Delivery fee is 50 HKD and will be delivered during weekdays only. Also, make sure to order before 5:30 PM. 

FAQs

How to use Net a Porter Promo Code?

• Search for Net a Porter in the search column of our website and choose the same from the pop-suggestion list. 
• Traverse through the Net a Porter promo code and free shipping code (if available.)
• Choose any Net a Porter code and you will be redirected to the website. 
• Add the eligible products to the cart and when done, proceed towards check-out. 
• Apply the copied Net a Porter promo code HK. 
• Enjoy the savings. 

What are the available payment channels of Net a Porter HK?

You can make payment using any of the following payment channels at Net a Porter HK PayPal, VISA, MasterCard, Maestro, American Express, JCB, Union Pay, Delta, Apple Pay, and Klarna. 

Can I amend or cancel my order at Net a Porter Hong Kong?

You can cancel your orders at Net a Porter but only under one condition, that your order is yet to dispatch. However, you cannot amend or change your order, but you can simply contact the customer service team and they will help you with a solution. 

Can I exchange my order at Net a Porter HK?

Yes, you can exchange or return your order at Net a Porter HK too within 28 days of the delivery. 

Why there are some items at Net a Porter HK marked as a final sale? 

Well, the final sale products such as fragrances, areoles, and nail polish won’t be exchanged or returned due to travel restrictions.