About Lane Crawford 

Lane Crawford is a part of the Lane Crawford Joyce Group, and started back in 1850, Lane Crawford comes with an exceptional experience where they are quite aware of what different sets of people like and want. One of the greatest things about Lane Crawford is their ultimate range of products covering almost all the categories such as womenswear, menswear, shoes, bags, beauty, lifestyle, and more. It is one of the biggest retail stores crossing the measure of 54,348 sq. mt and manages the Asian Brand Groups. 

You will spot the leading brands being a part of Lane Crawford such as Dyson, Apple, Balenciaga, Veja, Same Edelman, Eller Man, and more. One of the several milestones set by Lane Crawford was being the first Omni-channel retailer in China and never stopped evolving based on the purchaser’s nature. Get all your orders at the possibly low rates using the Lane Crawford coupon and discount codes listed on our website. 

Customer Services 

Lane Crawford won’t want you to be stuck somewhere or have some doubts, which is one of the reasons their customer service is available on the possible mediums to help you. The customer service executives will aid you to get through any issue you have, be it the products or policies, just connect with them between 10 AM to 8 PM from Monday to Saturday and on Sunday from 10 AM to 5 PM, through any of the below mentioned ways. 

• Lane Crawford HK hotline number is +852 2118 2288.
• Email them at customercare@lanecrawford.com.
• For more information go through the Help & Info section. 

Return Policy  

If you are not happy with the received order from Lane Crawford HK or are facing any issue with it, you can simply return it. The return policy is quite swift and has some guidelines listed below for successful reimbursement. 

• Make sure to request a return within 7 days of receiving the order. 
• Products are expected to be returned in their original condition. 
• The order you are intending to return should have all the tags intact and in resalable shape.
• They reserve the right to cancel your return request if any fault in the order is found from your side. 

Online Payment Channels 

Complete your online purchases at Lane Crawford Hong Kong by making online payments. All the available online transactional channels are perfectly secure to use, find any suitable option from the below-listed options. 

• MasterCard
• VISA
• American Express
• AliPay HK
• WeChat Pay HK 
• JCB 
• China UnionPay 
• Gift Card

Refunds  

The reimbursements will be processed once the returned order is scrutinized thoroughly at Lane Crawford Hong Kong. Your refund will be confirmed through an email, and the duration completely depends on the type of payment channels used. The refunds are made using the original payment channel and can take 7 to 14 business days excluding the shipping charges, which won’t be deducted in the case of defective and faulty products. 

Gift Cards Available!

We should all be thankful to the gift cards for existing, isn’t it so? As it is counted as one of best presents you can gift to someone. Thankfully, Lane Crawford HK offers gift cards too, as well as digital gift cards, the starting value of gift cards is 500 and goes up to 10,000 in the currency of HKD as well as RMB. The shipping of the gift card is complimentary, so enjoy the smiles on the face of your loved ones as Lane Crawford gift cards are indeed the best gift you can gift them. 

Reward Benefits  

In order to reward the purchasers, Lane Crawford has some incredible loyalty rewards distributed on a different level. The advantages of being a privileged customer, includes extra discounts, birthday benefits, and more. The point rewards hold a good value as you get 1 point for every 1HKD you spend and as soon as it is 8000, a gift card worth HKD200 will be gifted to you! 

Get upgraded to different levels of membership such as Beauty + Membership, Privilege Card, Gold, and Platinum. 

Newsletter subscription 

How often do you wish you get an update from a friend about the sales in your favourite stores? You no longer need to need someone as the newsletter subscription will help you sort your busy schedule and will directly land you on the Lane Crawford HK’s sale. Enter your valid and active email address in the column on their website and you will start receiving the email updates! Enjoy the online sale events or surprise mid-night sales.